Shipping Policy

At Redolance Studio, we want your products to reach you safely and on time.

Processing & Shipping Time

  • Orders are usually processed within 2–4 business days.

  • Delivery times vary depending on your location and courier partner (usually 5–10 business days within India).

Shipping Charges

  • Shipping costs (if any) will be shown at checkout.

  • Free shipping may be available during special offers.

Tracking

  • Once your order is shipped, we’ll share a tracking ID via email/phone.

  • In case of courier delays, we’ll help you track your package but cannot be held responsible for third-party delays.

Refund & Return Policy

Since our products are handmade and personal-care based, we follow a strict but fair return policy.

Returns

  • We do not accept returns unless the item is damaged or defective upon arrival.

Damaged/Defective Items

  • If your order arrives damaged, please contact us within 48 hours of delivery.

  • Share clear photos of the product and packaging so we can help you quickly.

  • Depending on the case, we’ll issue a replacement or refund.

Refunds

  • Approved refunds will be processed to your original payment method within 7–10 business days.

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